Collection Manager - Two Wheeler Loans - Direct Collection

You will be responsible for the following tasks in this role: - Allocating portfolio to vendors based on past performance trends and availability of FOS, while ensuring adequate manpower capacity for the portfolio. - Reviewing cases with FOS / TL and assigning work based on disposition code. - Coordinating with agency resources for call planning to improve resolution rates and providing necessary support on challenging cases. - Periodically allocating receipt books & Repo kits and conducting audits. - Ensuring closure of agency billing within 60 days of completion of work each month. - Obtaining prior approvals in repo cases and assisting agencies in managing repo-related issues. - Handling collection/repo related customer service issues and escalations. - Coordinating with the legal team to initiate legal actions against chronic defaulters and collaborating with enforcement agencies in cases filed against the organization by customers/third parties. - Tracking and reviewing BKT resolution with agency and FOs level. - Monitoring and restricting flow rates to the next BKT based on the location you are managing. - Removing non-performing FOs, recruiting a fresh team, and providing training as needed. - Ensuring closure of CRM queries within the assigned TAT. - Responding to RCU audit queries before TAT and implementing committed actions at the field level. - Discussing receipt book discrepancies with the agency and preventing their recurrence in the field. - Utilizing HHT at 100% capacity and submitting reports to ACM / RCM regularly. - Reporting non-working HHT to the IT team for necessary support. You will be responsible for the following tasks in this role: - Allocating portfolio to vendors based on past performance trends and availability of FOS, while ensuring adequate manpower capacity for the portfolio. - Reviewing cases with FOS / TL and assigning work based on disposition code. - Coordinating with agency resources for call planning to improve resolution rates and providing necessary support on challenging cases. - Periodically allocating receipt books & Repo kits and conducting audits. - Ensuring closure of agency billing within 60 days of completion of work each month. - Obtaining prior approvals in repo cases and assisting agencies in managing repo-related issues. - Handling collection/repo related customer service issues and escalations. - Coordinating with the legal team to initiate legal actions against chronic defaulters and collaborating with enforcement agencies in cases filed against the organization by customers/third parties. - Tracking and reviewing BKT resolution with agency and FOs level. - Monitoring and restricting flow rates to the next BKT based on the location you are managing. - Removing non-performing FOs, recruiting a fresh team, and providing training as needed. - Ensuring closure of CRM queries within the assigned TAT. - Responding to RCU audit queries before TAT and implementing committed actions at the field level. - Discussing receipt book discrepancies with the agency and preventing their recurrence in the field. - Utilizing HHT at 100% capacity and submitting reports to ACM / RCM regularly. - Reporting non-working HHT to the IT team for necessary support.