Collection Manager - Affordable Home Loan & Mortgage

We are looking for collection managers who is currently handling Affordable Home Loan and Mortgage collections. Job Role : · Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager · Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved · Timely submission of used receipts & ensuring payment application within the approved TAT. · Receipt reconciliation to be done within the approved cut off date · Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate · Communication on pickups for accounts where pickups have been generated · Ensure vendor payouts are timely raised & commission is subsequently paid to vendors · Agency to operate within the regulatory framework with 100% compliance of regulatory norms · Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts. · Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank. · Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate Show more Show less