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Collection Executive / Tele callers / Team leaders

Collection Executive / Tele callers / Team leaders

Winmount Services

1 - 6 years

1 - 6 Lacs

Warangal, Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Experience in collection / Recovery process Debt Convincing Ability Telecalling Calling Collections Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Looking for young and energetic tele callers / Executives / Team leaders to join our team. TELECALLERS Make outbound collection calls to customers who have overdue credit card payments. Remind customers of due dates & Payment obligations in a professional manner. Negotiate repayment schedules and settlements within defined company policies. Update system records with call details, customer responses, and payment commitments. COLLECTION EXECUTIVES Identify and contact customers with overdue payments via phone, email, or field visits . Visit customer addresses (where applicable) to collect payments or documents. Negotiate repayment terms or settlements based on company policy. Prepare daily/weekly/monthly collection reports. TEAM LEADER Lead, manage, and motivate a team of collection executives or tele callers to achieve recovery targets. Allocate accounts, monitor individual performance, and support underperformers. Train new team members and conduct regular refreshers on communication, compliance, and product knowledge. Monitor call quality, payment commitments, and follow-up actions. Handle escalated customer cases and negotiate settlements where required. Analyze MIS reports and track team productivity and recovery performance. Preferred candidate profile Candidates with recovery / collections will be added advantage

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