Role & responsibilities Looking for young and energetic tele callers / Executives / Team leaders to join our team. TELECALLERS Make outbound collection calls to customers who have overdue credit card payments. Remind customers of due dates & Payment obligations in a professional manner. Negotiate repayment schedules and settlements within defined company policies. Update system records with call details, customer responses, and payment commitments. COLLECTION EXECUTIVES Identify and contact customers with overdue payments via phone, email, or field visits . Visit customer addresses (where applicable) to collect payments or documents. Negotiate repayment terms or settlements based on company policy. Prepare daily/weekly/monthly collection reports. TEAM LEADER Lead, manage, and motivate a team of collection executives or tele callers to achieve recovery targets. Allocate accounts, monitor individual performance, and support underperformers. Train new team members and conduct regular refreshers on communication, compliance, and product knowledge. Monitor call quality, payment commitments, and follow-up actions. Handle escalated customer cases and negotiate settlements where required. Analyze MIS reports and track team productivity and recovery performance. Preferred candidate profile Candidates with recovery / collections will be added advantage

Looking for young and Dynamic team for the following locations: BIBINAGAR, BHONGIRI, MIRYALAGUDA, SURYAPET Visit customers who have defaulted on credit card payments as per the assigned bucket. Negotiate with customers to arrive at suitable payment arrangements and settlements. Collect payments and deposit them as per company policy (if applicable). Educate customers on the consequences of non-payment and encourage regular payments. Ensure compliance with all legal and regulatory requirements related to collections. Maintain daily collection reports, update visit statuses, and escalate unresolvable cases. Coordinate with the back-end team and supervisors on follow-ups and payment issues. Handle objections and difficult situations professionally and respectfully. Meet collection targets set by the management.

Looking for DRA certified Executives, Telecallers & Team leaders for our Hyderabad, Hanumakonda, Medak,Bhongiri, Jangoan, Adilabad, Suryapet Branches. Visit customers with overdue credit card accounts as per the recovery list provided. Persuade and negotiate with defaulters to make payments or settle dues. Educate customers about the consequences of non-payment and assist them in resolving issues preventing repayment. Ensure recovery targets are met on a monthly basis. Submit daily/weekly reports on field visits, collections, and customer feedback. Maintain customer confidentiality and follow ethical collection practices.

Make outbound calls to customers with overdue accounts. Follow-up on payment commitments and ensure timely recovery. Explain payment terms and consequences of non-payment. Negotiate payment plans or settlements as per company policies. Update customer records and maintain accurate documentation of interactions. Escalate complex cases to senior management or legal teams as required. Achieve daily, weekly, and monthly collection targets. Maintain compliance with company policies and regulatory guidelines.

Make outbound calls to customers with pending or overdue payments. Explain payment terms and due dates clearly and persuasively. Record all interactions and follow-ups in the system accurately. Follow up on promise-to-pay (PTP) commitments. Negotiate and propose payment plans if necessary. Escalate unresolved cases to the appropriate department. Meet daily/weekly/monthly targets for collections and follow-ups. Maintain a high level of professionalism and customer service