Collection Executive

Key Responsibilities:

• Contacting Debtors: Reach out to customers or clients with overdue accounts via phone, email, or mail to remind them of payments and discuss outstanding balances.
• Negotiating Payment Plans: Work with debtors to arrange realistic repayment schedules, settlements, or partial payments based on their financial situation.
• Recovering Debts: Achieve collection targets by persistently following up and using strategies to reduce delinquencies and bad debts.
• Maintaining Records: Keep detailed and accurate documentation of all communications, payments received, promises to pay, and account updates in collection software or databases.
• Ensuring Compliance: Follow relevant laws and regulations (e.g., Fair Debt Collection Practices Act or equivalent local guidelines) to avoid legal issues during collections.
• Resolving Disputes: Investigate account discrepancies, handle customer inquiries, and resolve billing issues.
• Reporting and Escalation: Prepare reports on collection activities, escalate severe cases to legal teams or external agencies, and collaborate with sales, accounting, or management for complex accounts.
• Customer Relationship Management: Build and maintain rapport with clients to encourage voluntary payments while protecting the company's cash flow.

Job Type: Full-time

Pay: ₹10,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person