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IMTS INSTITUTE
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Collection Executive

Collection Executive

IMTS INSTITUTE

0 years

2 Lacs

india

Posted:1 hour ago| Platform: GlassDoor logo

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Skills Required

communication chat service support data management crm reports excel

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The Collection Executive will be responsible for handling customer queries, providing prompt resolutions, maintaining client satisfaction, and ensuring a professional customer experience. The ideal candidate should have strong communication skills, patience, and the ability to handle inbound and outbound calls efficiently.

Key Responsibilities

Customer Interaction

Handle inbound and outbound calls, emails, and chat support.
Address customer queries, concerns, and service requests professionally.
Provide accurate information about products, services, and company policies.

Complaint Resolution

Understand customer issues and provide timely and effective solutions.
Escalate unresolved cases to senior support or relevant departments.
Maintain a polite and customer-first approach at all times.

Follow-Ups & Service Quality

Conduct follow-up calls to ensure customer satisfaction and closure of issues.
Maintain high standards of service quality and consistency.

Data Management & Reporting

Update CRM or support systems with customer interactions and case details.
Maintain accurate call logs, complaint registers, and service history.
Assist in generating daily, weekly, and monthly reports if required.

Required Skills & Competencies

Excellent communication and interpersonal skills.
Good listening and problem-solving ability.
Basic computer proficiency (CRM tools, Excel, email handling).
Ability to work under pressure and handle multiple cases simultaneously.
Professional, patient, and customer-service-oriented attitude.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

Commuter assistance
Flexible schedule
Health insurance
Leave encashment
Life insurance
Paid sick time

Work Location: In person

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