0 years

1 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Contact customers for EMI or loan repayment follow-up.
  • Visit customers with overdue payments for recovery.
  • Maintain and update daily collection reports.
  • Negotiate payment terms with customers if needed.
  • Ensure timely recovery of outstanding dues.
  • Handle and resolve basic customer payment queries.
  • Escalate difficult or non-responsive cases to seniors.
  • Follow company collection policies and legal guidelines.

Business Targets:

  • Achieve monthly and weekly collection targets set by the company.
  • Reduce delinquency rates (DPD) in assigned accounts.
  • Improve bucket-wise recovery (e.g. 30+, 60+, 90+ DPD).
  • Meet field visit targets (number of visits per day/week).
  • Support in achieving overall portfolio quality of the branch.

Required Skills:

  • Good communication and negotiation skills.
  • Basic understanding of loans, EMIs, and recovery process.
  • Field collection experience preferred.
  • Honest, self-driven, and target-oriented.
  • Basic computer knowledge (Excel, apps, etc.).

Qualifications:

  • Minimum 10th / 12th Pass (Graduate preferred).
  • Prior experience in NBFC/BFSI sector is a plus.

Other Requirements:

  • Two-wheeler with valid driving license (mandatory for field work).
  • Willingness to travel in the assigned area or district.
  • Mobile phone (for collection app usage, GPS, etc.).

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

  • Commuter assistance
  • Internet reimbursement
  • Provident Fund

Work Location: In person

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