Collection Centre Executive

Job Purpose:

To ensure smooth and efficient operations of the pathology collection centre, including sample collection, customer handling, documentation, cash handling, and coordination with the central laboratory, while maintaining high standards of quality, hygiene, and patient satisfaction.

Key Responsibilities:

1. Patient Handling & Front Desk Operations

• Greet and assist patients/customers visiting the collection centre.
  
• Register patients in the LIS (Laboratory Information System).
  
• Provide details of available tests, packages, pricing, and offers.
  
• Maintain proper patient records and documentation.
  

2. Sample Collection & Processing

• Collect samples (blood, urine, stool, swabs, etc.) as per NABL guidelines and company protocols.
  
• Ensure correct labeling, barcoding, and entry into LIS.
  
• Maintain hygiene, sterilization, and bio-medical waste disposal standards.
  
• Ensure timely dispatch of samples to the central/reference lab.
  

3. Financial Responsibilities

• Handle daily cash, UPI, and card transactions for billing.
  
• Maintain receipts, payment records, and daily cash reconciliation.
  
• Submit daily collection reports to the accounts/finance team.
  

4. Centre Operations & Compliance

• Maintain cleanliness, safety, and proper inventory of consumables at the centre.
  
• Ensure availability of kits, reagents, and collection materials.
  
• Comply with NABL, RML quality standards, and biomedical waste disposal rules.
  
• Assist in audits and inspections as required.
  

5. Customer Service & Relationship Management

• Address patient queries and complaints in a professional manner.
  
• Educate patients about reports delivery (online, email, SMS, or physical copy).
  
• Support patient retention and referral-building activities.
  

6. Reporting & Coordination

• Share daily MIS (Management Information System) / DWR (Daily Work Report) with head office.
  
• Coordinate with logistics for timely sample pickup and delivery.
  
• Assist marketing team with local promotions and doctor coordination if required.
  

Key Skills & Competencies:

• Good communication and interpersonal skills.
  
• Basic knowledge of pathology tests and medical terminology.
  
• Proficiency in computer operations & LIS software.
  
• Customer service orientation.
  
• Attention to detail and ability to multitask.
  

Qualifications & Experience:

• Education:

  Minimum Graduate (Science preferred B.Sc. / DMLT / MLT).

• Experience:

  1–3 years in pathology/diagnostic centre/laboratory operations. Freshers with proper training may also be considered.

Performance Indicators (KPIs):

• Patient satisfaction and feedback.
  
• Accuracy of sample collection and data entry.
  
• Timely dispatch of samples and reports.
  
• Daily revenue collection accuracy.
  
• Compliance with quality and safety protocols.