Posted:16 hours ago|
Platform:
Work from Office
Full Time
Act as the primary point of contact for assigned clients in the RCU/Verification vertical.
Understand client requirements related to background checks, field investigations, and document verifications.
Coordinate with locations and field teams to ensure timely and accurate completion of verification assignments.
Track daily status of cases, prepare client reports, and share periodic MIS updates.
Ensure service delivery as per agreed TAT (Turnaround Time) and quality standards.
Handle client escalations effectively and provide prompt resolutions.
Maintain updated client databases, communication records, and service agreements.
Support internal audits and compliance requirements related to client operations.
Graduate in any , or related field.
0-2 years of experience in client servicing, preferably in RCU, BFSI, or verification services industry.
Good understanding of RCU / field verification processes (KYC, address verification etc.) will be an advantage.
Strong verbal and written communication skills.
Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
Excellent coordination, follow-up, and time management skills.
Customer-focused attitude with ability to handle multiple clients simultaneously.
Astute Corporate Services
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