Collection Agent

The Collections & Customer Service Representative is responsible for managing overdue accounts, recovering outstanding debts, and providing exceptional customer service. This role involves strong communication skills, problem-solving abilities, and attention to detail. The representative must ensure timely payments, explain fees and interest charges to customers, and maintain positive relationships. Additionally, they will manage sensitive information and handle escalations following specific procedures.

Role & responsibilities :

Responsible to take inbound calls from customers and third parties as well as Outbound calls dialed manually and automated(dialer),

Must manage to drive sensitive information and handle escalations following specific procedures.

Demonstrate ownership of user issues/concerns until resolution or escalation

Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows.

Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users.

Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters.

Maintain accuracy and security of customer information on the systems

Preferred candidate profile:

• Candidate who can speak English and Punjabi as well.

• Should have collection experience.