Job
Description
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity, Working with people in over 200 countries and territories, we are on the ground in more than 100 countries, We connect We inspire, Pay Band: 5 Country/Location: Noida, India Department: GSS English & Exams Contract Type: Fixed term contract Contract Duration: Until 31 March 2026 Closing Date: Tuesday, 10 June 202523:59 Philippine Time (GMT +8) Role Description/Purpose To deliver high-quality and equitable operations that meet the needs of internal and external stakeholders, awarding bodies, and test takers This role is responsible for supervising, planning, and managing functions related to operations A key aspect of the role is supporting the operations leadership team in delivering effective and efficient services, Role Accountabilities We are seeking a dynamic and detail-oriented professional to join our team in an operations-focused role that supports the delivery of high-quality assessments and certifications The successful candidate will be responsible for arranging certifications and assessments, coordinating training sessions, and ensuring all logistical requirements are met He/She will also prepare and analyse management information system (MIS) data reports and dashboards and coordinate effectively with examiners and the global marking team to ensure timely payments and smooth operations, This role requires strong leadership skills, including the ability to manage a team of freelance examiners through effective people management and development A passion for achieving organizational goals and driving continual improvement projects is essential The candidate will be expected to carry out performance evaluations, monitor service quality, and ensure all processes meet contractual requirements He/She will also be responsible for submitting corrective action reports and supporting best practices across the organization, Strong stakeholder and people-resource management skills are crucial, including preparing daily reports, conducting regular one-on-one sessions with examiners, and communicating challenges and achievements to stakeholders The role also involves governance and reporting responsibilities, requiring proficiency in MS Excel and a commitment to compliance with all policies and procedures, Information security is a key aspect of this role The successful candidate must ensure team awareness and compliance with information security policies, including ISO 27001 and ISO 22301 standards They will be expected to raise incidents or report non-compliance when observed, Qualifications & Experience Education: Graduate Excellent verbal and written communication skills, 37 years of work experience, including 12 years at the SME level or working with freelancers or examiners, Knowledge managing back-end and/or front-end operations teams, Strong analytical skills with excellent attention to detail, Proficient in MS Office applications, Ability to inspire, support, and manage people effectively, Strong planning and prioritization skills, Confident and effective decision-making abilities, Proactive approach with a focus on problem analysis and resolution, Further Information Benefits 21 days of Annual Leave per calendar year, subject to policy 14 days of Public Holidays per calendar year Group Mediclaim policy Group term life insurance policy Group accident insurance policy Gratuity, subject to prevailing country laws Free library membership Professional development Ongoing learning and career growth opportunities to support your development, Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work, Applications are also welcomed from candidates currently based in other British Council country offices However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role Relocation support is also not provided, Interview Dates: Interviews are likely to take place between 23 June 2025 and 30 June 2025 Please note that interview schedules are subject to change, Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts The position offers two days off per week, which may not always fall on weekends Flexibility and adaptability to a continuous shift-based environment are essential, A connected and trusted UK in a more connected and trusted world, Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work The British Council is a Disability Confident Employer The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent We guarantee an interview for disabled applicants who meet the minimum role requirements We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities, Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989 Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children, If you experience any difficulties with submitting your application, please email askhr@britishcouncil org
