CM Civil (Sr Supervisor - Finishing)

Lodha Group

7 - 12 years

7 - 11 Lacs

Mumbai

Posted:5 days ago| Platform:

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Skills Required

Senior Supervisor Civil Query resolution Networking Facility management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Citizen Centre Manager shall be a part of Lodha s facility management team (PCMA) and shall

Own and execute all customer facing communications (information, query resolution etc.) as part of facility management team of Townships after aligning with Townships strategy and leadership team
Be responsible for forming/updating resident councils and actively engaging with them on regular basis as part of city governance
Engages on ground with residents to identify influencers and establish a second communication network for word-of-mouth
Identifies difficult-to-work with residents and/or resident groups
Lead planned or unplanned meetings with residents on any issues pertaining to facility management and/or resident concern
Work cross-functionally with PCMA, Strategy team, Marketing team as deemed required for executing work

We are looking for person who

Has 7+ years of experience in engaging with large number of people on ground and establish good people network
Has the experience of engaging in impromptu/unplanned meetings (in coordination with other teams like security etc.)
Has street-smart ability in dealing with difficult-to-handle residents/customers
Has superior command over English and Marathi language for mass-communication to 50K+ people and knowledge of spoken Marathi is a must

Org details

Reports to Dy. CEO, Townships
Work Location - Premier Office, Palava, Dombivili (E)
Level 3A

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