Cluster Reservation Executive

The Reservations Executive is responsible for handling all reservation inquiries and ensuring efficient and accurate booking processes for Akoya Hotels. This role plays a crucial part in maximizing revenue and providing exceptional customer service to guests. The Reservations Executive embodies Akoya's commitment to boutique luxury and 5-star service.

Responsibilities:

• Handle incoming reservation requests via phone, email, and online booking platforms.
• Process reservations accurately and efficiently, ensuring all guest information is entered correctly.
• Provide detailed information about Akoya Hotels, including room types, amenities, rates, and special offers.
• Upsell and cross-sell hotel services and amenities to maximize revenue.
• Manage and update room availability and inventory.
• Process cancellations and modifications according to hotel policies.
• Respond promptly and professionally to guest inquiries and requests.
• Maintain accurate records of reservations and guest information.
• Collaborate with other departments, such as Front Office and Sales, to ensure seamless guest experiences.
• Monitor and analyze reservation trends and patterns.
• Assist with the preparation of reports and forecasts.
• Adhere to Akoya Hotels' brand standards and service procedures.
• Maintain a thorough knowledge of Akoya Hotels' products and services.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• HITEC City, Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person