Cluster Manager - Retail Banking Business

About the Company

About the Role

The details are mentioned herein:-

Responsibilities

• Drive growth across key Retail Banking products – CASA, Retail Loans, SME products, and cross-sell products.
• Develop and implement cluster-level strategies for business acquisition and portfolio growth.
• Expand the bank’s product reach by identifying new customer segments, geographies, and market opportunities.
• Lead and manage the following Sales Verticals reporting to the Retail Banking Business vertical:

- CASA Sales Team

- Retail SME Sales Team

- DSA (Direct Sales Agent) Tie-ups

• Monitor and drive performance of branch managers and specialized sales teams to achieve targets.
• Set goals, monitor achievements, and provide continuous feedback, training, and mentoring to the team.
• Foster deeper engagement with customers through relationship management initiatives.
• Promote superior service standards to drive customer satisfaction, loyalty, and retention.
• Coordinate and follow-up with centralized departments like Account Opening, Retail Credit, and SME Processing to ensure:

- Timely processing of applications.

- Smooth conversion of leads into actual business.

• Monitor the DSA tie-ups to ensure compliance with partner guidelines and service standards.
• Identify, empanel, and nurture DSA partners for sourcing retail and SME business.
• Provide regular and accurate reporting on business performance, pipeline management, and target achievement.
• Utilize business intelligence and market feedback for corrective actions and future planning.

Eligibility Criteria

• Qualification: Graduation in any faculty from a recognized University. MBA would be an added advantage

• Experience: Minimum 10-15 experience in Retail Banking with proven experience in Sales, Branch Management, or Cluster Management. Prior experience in handling CASA Sales, Retail SME Sales, and DSA partnerships preferred.