Cluster Manager - Operations

As a Property Manager, your main responsibility will be to oversee all day-to-day operations to ensure the highest standards of cleanliness, security, and maintenance are maintained at all properties. You will need to champion a hospitality-first mindset to deliver an exceptional experience for every member and guest. Managing property budgets efficiently to meet financial targets without compromising service quality will be crucial. Key Responsibilities: - Drive superior client satisfaction scores by proactively identifying and resolving client pain points - Act as a senior point of contact for key members and clients, building strong relationships and handling high-level escalations effectively - Lead the team in resolving all client requests promptly, maintaining a 24-hour service level agreement - Lead, mentor, and develop a team of Property Managers and direct reports, fostering a people-centric, high-performance culture - Drive continuous improvement initiatives in people, processes, and property, documenting and sharing best practices - Manage the full lifecycle of new property launches, from pre-launch planning to successful post-launch execution Qualifications Required: - Previous experience in property management or a related field - Strong leadership and team development skills - Excellent communication and interpersonal abilities - Proven track record of delivering exceptional client experiences - Ability to manage budgets effectively while maintaining service quality The company values operational excellence, guest hospitality, client experience, community engagement, strategic leadership, and team development.,