Cluster Manager - Operations

Budget: 10LPA - 12LPA

Roles and Responsibilities:

Operational Excellence & Guest Hospitality:

• Oversee all day-to-day operations, ensuring every property maintains the highest standards of cleanliness, security, and maintenance.
• Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming experience for every member and guest.
• Manage property budgets and control costs to meet financial targets without compromising on service quality.
• Ensure 100% adherence to all operational processes, including timely expense approvals and payment collections.

Client Experience & Community Engagement:

• Drive superior client satisfaction scores across all properties by proactively identifying and resolving client pain points.
• Act as a senior point of contact for key members and clients, building strong relationships and effectively handling high-level escalations.
• Lead the team in the timely resolution of all client requests, upholding a 24-hour service level agreement.

Strategic Leadership & Team Development:

• Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a people-centric, high-performance culture.
• Drive continuous improvement initiatives in people, processes, and property, documenting and sharing best practices.
• Manage the full lifecycle of new property launches, from pre-launch planning to successful post-launch execution.