Cluster Manager - Operations

As the Manager - Operations, you will be responsible for owning the P&L for all residences in the cluster to drive overall profitability by maintaining strong cost control. You will also own the NPS scores for the cluster and spearhead projects aimed at enhancing customer experience. Your role will involve hiring Residence Captains and training them to effectively manage the operations of each residence. Furthermore, you will oversee the delivery of various services such as food, hospitality, internet, laundry, and security to ensure the highest levels of customer satisfaction. You will also be required to implement new tools developed by the Technology team and encourage their usage. The ideal candidate for this role should possess an energetic and enthusiastic disposition to handle the demanding nature of the work. A calm and pleasing personality is essential, along with a quick learning ability. In this position, you can look forward to working in a phenomenal environment that offers significant ownership and abundant growth opportunities. You will have the chance to contribute to shaping a potential unicorn and be part of a culture that values quick iterations and deployments with a fail-fast attitude. Additionally, you will have the opportunity to work with cutting-edge technologies and benefit from a world-class mentorship network.,