Job
Description
Job Description 1. JOB DETAILS: Position Title:Cluster Manager Reports to: CBH Circle Business Head Department & Division: Operations 2. ABOUT JUBILANT FOODWORKS: Jubilant FoodWorks Limited (JFL/Company) is part of Jubilant Bhartia group and is one of Indias largest food service Company, with a network of 1760 Dominos Pizza restaurants across 387 cities (as of Dec 31, 2022). The Company has the exclusive rights to develop and operate Dominos Pizza brand in India, Sri Lanka, Bangladesh and Nepal. At present, it operates in India, and through its subsidiary companies in Sri Lanka and Bangladesh. Jubilant FoodWorks also enjoys exclusive rights to develop and operate Dunkin restaurants in India and Popeyes restaurants in India, Bangladesh, Nepal and Bhutan. The Company currently operates 24 Dunkin restaurants across 8 Indian cities and 12 Popeyes restaurants in Bengaluru. (as of Dec 31, 2022). JFL has entered into the Chinese cuisine segment with its first owned restaurant brand, Hongs Kitchen and has 12Hongs kitchen restaurant across 4 cities in India (as of Dec 31, 2022). Jubilant FoodWorks has been accredited as Great Place to Work certified organization in India and Sri Lanka by Great Place to Work institute. This recognition is a testimony to our great culture that inspires trust, pride, camaraderie and innovation among our employees and has enabled the organization to be the pioneer in the QSR industry. 3. JOB CONTEXT AND KEY ACCOUNTABILITIES: Responsible to support Restaurant Managers for smooth and uninterrupted running of Restaurants. Overall operation of Restaurants/respective area as per the laid guidelines / SOP, conducting various audits (as prescribed from time to time) & driving sales and profitability as per the budgets. • 4. KEY ACCOUNTABILITIES: Description Performance Indicators Handle multiple Restaurants and ensuring smooth and uninterrupted function of Restaurants.•Working towards achieving ambition 2014•Planning and carryout LSM plans.•Conducting staff meeting at periodic intervals and ensure motivation of the team. Keeping Fun at work culture alive. Lower attrition rate Maintaining various MIS reports, analyses and identifying areas of opportunity OER, C S Audit, FIDA Liaison with Govt officials / environmental bodies (if required) for legal permissions/licenses Read Restaurant Licenses in place Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction Sale growth Quality compliance and working for quality improvement in consultation with Quality Dept Ingredient evaluation OER product quality Developing and implementing procedures, control systems for maintaining hygiene and quality standards.OER Product quality OEREnsure profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality &hygiene standards. Profit & Loss statement Ensuring high quality services, resulting in customer delight and optimum resource utilization. Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. KKM CSI score People Management, continuous Training of employees.Guiding, mentoring team members to ensure efficiency in operations& meeting of individual & group targets Training MIS MTD Training audit Imparting appropriate training on Food preparation, Service Excellence to restaurant and support service staff. 4. COMMUNICATIONS & WORKING RELATIONSHIPS:Internal: All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale, MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma) External: External customer Telecom service provider Serco Call Centre Finance Support providers e.g. IDBI, Sodexo, Accor, CMS All Vendors • Govt official 6. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualification BSc Hotel Management/BHM/Diploma Hotel Management (3 Years)/Any Graduate/MBA/PGDBA Experience 5-10 years experience in the QSR/Food Retail/Hospitality industry at managerial level. Incumbents with positive attitude & excellent communication skills Candidates passionate to build a career in Domino's Pizza and should be willing to relocate as per business requirements. Profit & Loss Management, Team Management, Business Development & Multiple Restaurants handling are essential for an ideal candidate. Equal Opportunity Employment: Jubilant FoodWorks is proud to be an equal opportunity employer and we are committed to diversity and inclusion. All aspects of employment including hiring will be based on merit, competence and business needs. We do not discriminate based on race, color, religion, caste, marital status, age, national origin, gender, gender identity or expression or any other status.
