Cluster Manager - Flipkart Minutes - Hyderabad

About the Role :

As a Cluster Manager for Flipkart Minutes, Quick Commerce vertical, you will be responsible for end-to-end operations across multiple dark stores within your assigned cluster. The role requires strong leadership to drive operational excellence, ensure inventory accuracy, streamline last-mile deliveries, and maintain high customer satisfaction. You will manage Store Managers and ensure adherence to defined processes, service-level agreements (SLAs), and safety standards.

To succeed in this role you should have the following :

• 8+ years in a leadership role in a field related to our industry.
• Excellent organizational, communication, and leadership skills.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
• Strong working knowledge of industry regulations and legal guidelines.

Qualification :

• Proven experience in operations management, supply chain, or logistics (Quick Commerce/ E-commerce preferred).
• Strong leadership and people management skills with the ability to drive performance.
• Sound knowledge of inventory management, warehousing, and last-mile operations.
• Proficient in data-driven decision-making, reporting, and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with tight deadlines.
• Bachelors degree in any discipline (MBA preferred but not mandatory).
• Proficiency in local language (Tamil) preferred for effective stakeholder management.

To succeed in this role, you should have the following:

• Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
• Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
• Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.