Cluster Manager

Cluster Manager - Female Candidates Preferred- Pune Region

Summary:

The Cluster Manager is responsible for managing and overseeing multiple units within a defined geographical area. This role involves ensuring operational efficiency, achieving financial targets, maintaining high service standards, and leading and developing a team of managers.

1)Revenue Planning and Forecasting:

• Develop annual and quarterly revenue targets for each unit within the cluster.
• Collaborate with senior management to align cluster revenue goals with overall company objectives.
• Utilize historical data and market analysis to create accurate revenue forecasts.

Budget Management:

• Prepare and manage the clusters budget, ensuring alignment with revenue goals.
• Monitor expenses and implement cost control measures to maintain profitability.
• Conduct financial analysis to identify areas for cost reduction and revenue enhancement.

Sales Strategy Development:

• Develop and implement sales strategies to achieve revenue targets.
• Identify key growth opportunities and market segments.
• Work with unit managers to tailor sales strategies to local market conditions.

Customer Service and Quality Assurance:

• Ensure high standards of customer service across all units.
• Address customer complaints and resolve issues promptly and effectively.
• Implement quality assurance measures and ensure compliance with industry standards.
• Monitor customer feedback and take appropriate actions to improve service quality.

5).Reporting and Analysis:

• Prepare regular reports on operational and financial performance.
• Conduct data analysis to identify trends and areas for improvement.
• Provide insights and recommendations to senior management.

Key Skills:

• Proven experience in a multi-unit management role, preferably within the relevant industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of financial management and budgeting.
• Ability to analyse data and make informed decisions.
• Customer-focused with a commitment to delivering high-quality service.
• Strong organizational and multitasking skills.