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Skillventory
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Cluster Manager Collection

Cluster Manager Collection

Skillventory

6 - 11 years

12 - 15 Lacs

rajkot

Posted:2 weeks ago| Platform:

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Skills Required

collections unsecured loans personal loans recovery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Duties and Responsibilities

Target Achievement: Achieve collection and recovery targets for the

assigned portfolio within specified cost limits.

Delinquency & Flow Management:
Control roll rates and recovery of overdues from the delinquent pool (e.g.,

managing Bucket 0 to NPA/Write-Off cases).

Prevent accounts from moving into higher delinquency buckets ("nil flows").
Team & Agency Management:
Lead, mentor, and manage a team of in-house and off-roll field collection

executives/agents.

Appoint, manage, and monitor the performance of third-party collection

agencies.

Conduct regular/surprise audits and quality control exercises to ensure

compliance with procedures.

Field Operations:
Ensure efficient and cost-effective field operations, including personal visits to

high-risk or problematic customers to identify root causes of delinquency.

Assist field executives when necessary and ensure proper allocation of cases.
Data Analysis & Strategy:•Analyze portfolio trends, monitor key performance indicators (KPIs), and use

data to formulate and implement effective collection strategies.

Prepare and submit regular MIS (Management Information System) reports to

senior management.

Compliance & Risk Mitigation:
Ensure strict adherence to all legal and regulatory guidelines, as well as the

company's code of conduct.

Liaise with the legal team regarding chronic cases and manage portfolio risk

assessments.

Customer Interaction: Address customer queries and grievances promptly,

educating them on payment importance and the impact on their credit score.

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