Cluster Head Middle Mile

Role Overview: As Cluster Head MM at Meesho, you will be responsible for owning the onboarding and training of partners and managing operations for the entire Hyderabad cluster. You will have the opportunity to directly shape the experience of e-commerce users and work towards completely reimagining logistics to cater to customer expectations. Your role will involve driving key operational metrics, conducting audits, ensuring compliance with operational processes, and continuously working towards process improvements. Key Responsibilities: - Own the onboarding and training of new partners for Middle Mile operations - Identify and onboard new partners onto the network on an ongoing basis - Track and own the performance of different partners in your cluster - Visit facilities to conduct audits and solve operational gaps - Ensure compliance with operational processes - Own and drive key operational metrics end to end and achieve performance targets Qualifications Required: - Graduation or Post Graduation degree in any discipline - 3-5 years of work experience in the e-commerce logistics domain, preferably in Middle Mile operations - Experience in partner onboarding and training in the Middle Mile and sorting operations - Experience of having worked in Hyderabad or other areas of Telangana in a similar capacity would be a plus - Experience in control tower and field operations is an added advantage Additional Company Details: At Meesho, fun at work is a fundamental belief. The team regularly engages in monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, ensuring a lively and enjoyable work environment.,