Club Manager (Operations & Business Development)

The Club Business Development & Operations Manager is a dual-role leadership position responsible for both the strategic growth of the club and the flawless execution of its daily functions. develop and implement initiatives to increase revenue, enhance brand visibility, and secure partnerships while simultaneously managing staff, controlling costs, and upholding our highest standards of service, safety, and efficiency.

Key Responsibilities

Business Development & Strategy (Revenue Growth & Partnerships)

• Develop and execute a comprehensive business development strategy to drive revenue growth across all areas .

• Identify, negotiate, and secure strategic partnerships with brands, promoters, influencers, and corporate clients for collaborations and sponsorships.

• Build and maintain a strong network of high-value clients, VIPs, and members to ensure repeat business.

• Conceptualize, plan, and market high-profile events and promotional activities to attract new demographics and increase footfall.

• Analyze market trends, competitor activity, and customer feedback to identify new opportunities for growth and innovation.

• Manage the club's social media presence and digital marketing strategies in collaboration with the marketing team to increase engagement and reach.

• Drive private and corporate event sales by proactively reaching out to potential clients and managing the booking process.

Operations & Management (Daily Excellence)

• Oversee the day-to-day operations of the club/ Golf club ensuring all departments (front door, bar, floor staff, security, hospitality) function cohesively.

• Manage staffing, including recruitment, training, scheduling, performance reviews, and motivation for all operational staff.

• Enforce strict compliance with all health, safety, sanitation, and liquor licensing regulations.

• Implement and maintain standard operating procedures (SOPs) to maximize efficiency and service quality.

• Manage inventory control for bar and supplies, conducting regular stocktakes and minimizing waste.

• Collaborate with the finance department on budgeting, forecasting, P&L management, and cost-control measures.

• Handle guest inquiries and resolve any issues or complaints promptly and professionally to ensure guest satisfaction.

• Ensure the physical venue is maintained to the highest standard, coordinating with maintenance and cleaning teams.

Qualifications & Experience

• Proven experience (10 + years) in a senior management role in relevant Field

• Demonstrable track record in business development, sales, partnership acquisition, and revenue growth.

• Strong financial acumen with experience in budgeting, P&L management, and inventory control.

• Extensive experience in staff management, training, and development.

Skills & Competencies

• Leadership: Natural leader who can inspire, motivate, and hold teams accountable.

• Strategic Thinker: Ability to see the big picture and develop long-term growth plans.

• Networking: Exceptional interpersonal and relationship-building skills.

• Problem-Solver: Calm under pressure, with excellent conflict-resolution skills.

• Communication: Outstanding verbal and written communication skills.

• Organizational: Superior organizational and time-management skills with the ability to multitask in a fast-paced environment.

• Tech-Savvy: Proficient in point-of-sale (POS) systems, inventory software, Microsoft Office, and social media platforms.

• Fast-paced, high-energy environment with extended periods of standing and walking.Role & responsibilities

Preferred candidate profile