Cloud Support Engineer Microsoft 365 & Azure

Role Overview

Cloud Support Engineer

systems administration or IT infrastructure background

Key Responsibilities

Microsoft 365 / M365 Administration

• Administer and support

  Microsoft 365 services

  , including:
• Perform user lifecycle management, licensing, and tenant configuration
• Support and execute

  Microsoft 365 / O365 migrations

  (mail, SharePoint, OneDrive, Teams)

Azure Cloud Operations

• Manage and support

  Azure infrastructure

  , including Monitor, troubleshoot, and optimize Azure workloads

Endpoint & Device Management

• Administer

  Microsoft Intune

  , including: Support Windows endpoint environments across SME and enterprise clients

Security, Compliance & Data Protection

• Support

  Microsoft Purview

  and

  Data Loss Prevention (DLP)

  : Assist with implementation and maintenance of security controls

Server & Systems Administration

• Provide

  Windows Server administration

  , including: Perform patching, health checks, backups, and system maintenance

Operational Support

• Provide

  Tier-2 / Tier-3 support

  during North American hours
• Respond to incidents, alerts, and service requests within defined SLAs
• Collaborate with cloud security, SOC, and incident response teams
• Maintain accurate documentation, runbooks, and client procedures

Required Qualifications

Experience: 3-5 years

SME to Enterprise environments

night shifts or 247 operations

Technical Skills (Required)

• Strong proficiency in

  Microsoft 365 / O365 administration

• Hands-on experience with

  Microsoft Azure

• Working experience with:
• Solid

  Windows Server & Active Directory

  background
• Understanding of

  hybrid identity and cloud integrations

Microsoft Certification Requirements

Mandatory (At Least ONE Required)

must hold at least one

• AZ-104 Microsoft Azure Administrator Associate

  OR

• MS-102 Microsoft 365 Administrator Expert

Candidates without at least one of the above certifications will not be considered unless they commit to certification within 90 days of joining.

Strongly Preferred

• SC-400 Microsoft Information Protection Administrator

• MD-102 Endpoint Administrator Associate

• AZ-500 – Microsoft Azure Security Engineer Associate

Soft Skills

• Strong troubleshooting and analytical skills
• Clear written and verbal communication (English)
• Ability to work independently during overnight shifts
• Strong documentation and operational discipline

Nice-to-Have

• Experience with

  Defender for Endpoint

  , Sentinel, or SIEM platforms
• PowerShell scripting and automation
• Experience working with MSPs, MSSPs, or consulting organizations
• Exposure to compliance frameworks (ISO 27001, SOC 2, NIST)

What We Offer

• Work with

  North American enterprise and public-sector clients

• Exposure to

  security-focused cloud and compliance environments

• Clear growth path into:
• Competitive compensation aligned to skills and certifications
• Opportunity to grow with a rapidly scaling global security firm