Cloud Engineer

Role Overview: As a L1 Cloud Engineer at NTT DATA, you will play a crucial role in ensuring the smooth operations of cloud and infrastructure services, with a specific focus on Azure. Your main responsibilities will involve monitoring, troubleshooting, and maintaining cloud platforms to ensure uninterrupted operations. Key Responsibilities: - Monitor cloud and infrastructure services to guarantee seamless operations - Manage support tickets during assigned shifts for timely issue resolution - Respond to alerts and incidents, escalating to higher-level support when necessary - Update KB articles and SOPs for knowledge sharing and continuous improvement - Acknowledge and analyze client emails to identify and resolve first-level issues - Escalate complex issues to the internal L2 team and track progress for prompt resolution - Handle incident, service requests, and change requests effectively - Demonstrate a passion for delivering outstanding customer service - Utilize excellent written and oral communication skills with internal and external customers Qualifications Required: - 2+ years of overall operational experience - 2+ years of Azure/AWS experience - 2+ years of experience in a diverse cloud support environment in a 24*7 production support model - Preferred certifications in Azure Fundamentals and AWS Cloud Practitioner - Four Year BS/BA in Information Technology degree or equivalent experience Note: No additional details about the company were mentioned in the job description.,