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As a member of our team, you will handle trouble tickets for Azure infrastructure and services, ensuring timely resolution and effective communication with end users and IT resources. You will self-assign and prioritize support ticket queues, taking proactive actions to evaluate and resolve issues promptly. Your role will also involve improving Knowledge Base (KB) articles to enhance L1 case handling and collaborating with ServiceDesk to minimize repeat escalation. Furthermore, you will deploy device patches for Azure workloads via remote update methods, oversee testing, and coordinate phased rollouts. Monitoring compliance and planning update rollouts to maintain compliance will be part of your responsibilities. You will also be accountable for installing approved software, managing vulnerability detection tools, and implementing fixes as needed. In addition to the above tasks, you will maintain system documentation and processes, contributing to the design of infrastructure solutions and architecture that align with best practices and security requirements. Your involvement as a project resource in Infrastructure Projects will include completing assigned tasks in collaboration with project managers and coordinators. To excel in this role, you should possess 2-5 years of experience administering an Enterprise Server Environment. Industry certifications, such as Microsoft AZ900 or other Azure/Windows Server related qualifications, or equivalent industry experience are required. Additionally, experience or certification in IT Service Management (ITIL) would be beneficial for this position.,

The position at Walmart Commerce Technologies (WCT) involves supporting customers and businesses using WCT products. The team at WCT aims to transform Walmart technologies into white-label solutions for other retailers and sellers, with a focus on launching innovative products like Store Assist. As a member of the Support Team for WCT, you will play a crucial role in assisting customers and businesses in utilizing WCT products effectively. The ideal candidate for the role of a Senior Manager for Customer Support will be an innovator with strong communication skills and a passion for leading teams. You will be responsible for leading a support team that addresses customer-reported issues and incidents, recruiting and mentoring engineering teams, managing team objectives and priorities, and providing technical leadership and career development opportunities for team members. Additionally, you will collaborate closely with the Customer Success Manager to ensure customer challenges are resolved effectively. To be successful in this role, the candidate should have a minimum of 12+ years of experience in computer science or engineering, or a Master of Science degree in computer science or engineering with 8+ years of experience in the field. Experience in customer-facing L1/L2 support for B2B SaaS products and the ability to operate during working hours optimized for UK/European customers will be beneficial. At Walmart Global Tech, you will have the opportunity to work in an innovative environment where your contributions can impact millions of people. The organization values diversity, inclusivity, and innovation, and offers a flexible, hybrid work model that combines in-office and virtual presence. In addition to a competitive compensation package, employees can enjoy various benefits including incentive awards, maternity and parental leave, health benefits, and more. Walmart, Inc. is committed to being an Equal Opportunity Employer that values diversity and inclusion. The organization believes in understanding, respecting, and valuing the unique identities, experiences, and opinions of all individuals. By fostering an inclusive environment, Walmart aims to help associates, customers, and communities live better lives.,

5+ years experience as a Sitecore Developer 2+ years in-depth and hands on experience with Sitecore XP 10.x / XM 10.x development Sitecore upgrade experience is plus Experience with Helix Architecture principles and Sitecore SXA. Demonstrated experience with web development using C#, .NET, MVC and current Javascript frameworks Strong experience with HTML, Bootstrap, Next.js, JQuery and AJAX Strong experience implementing Web Services using SOAP or REST, as well as using existing Web Services Familiarity with MS SQL Server used in Sitecore environments Experience in configure, implement and optimize Solr in Sitecore solutions Strong understanding of integration concepts and experience in developing integrations between Sitecore and third-party platform APIs Strong experience working in a DevSecOps environment utilising Git and CI/CD tools such as GitLab, GitHub, Bitbucket, Bamboo Strong understanding of Sitecore best practices and functionality Strong debugging and problem solving skills Experience working in an ITIL environment Demonstrated exceptional customer service, verbal/written communication and collaboration skills with a variety of stakeholders with varying technical expertise Experience working independently and proactively whilst demonstrating imClientcable risk identification/mitigation and time management skills Proven ability to write quality, fit-for-purpose documentation including, but not limited to KB articles, technical designs, release notes. A desire, passion, and tenacity to set a personal vision and truly make a difference in the work you do with your colleagues. You enjoy a challenge and draw energy from solving problems. Aptitude and passion for expanding your expertise as needed by a role and demonstrated self-commitment to maintaining your knowledge of emerging technologies, standards, and frameworks. Staying up-to-date with the latest Sitecore technologies and best practices.,