Closure - (AM/DM)

Job Description

Role/ Designation - Closure Team (AM / DM) Sub Department - Central Operations Experience - 4/6 years of relevant work experience in Bank / NBFC Key Responsibilities: Expertly manage the processes of loan foreclosure, cancellation, and rebooking to ensure seamless transitions and customer satisfaction. Efficiently handle Repo and SOD accounts, ensuring accurate and timely updates. Process waivers and refunds for both active and closed accounts, maintaining meticulous records. Work closely with internal teams such as Customer Service, Collections, Sales, and Branch Operations to streamline processes and enhance customer experience. Ensure timely and accurate updates of transactions in loan accounts, maintaining data integrity. Identify opportunities for process improvements in the reconciliation workflow and implement best practices to enhance efficiency and accuracy. Ensure all activities comply with internal policies and regulatory requirements. Skills Required: Managing and supervising a team: Leading, training, and overseeing the work of closure team members. Ensuring accurate and timely loan closures: Overseeing the process to ensure all necessary steps are completed efficiently and in compliance with regulations and internal policies. Handling complex loan closure issues: Utilizing analytical and problem-solving skills to resolve any discrepancies or challenges that arise during the closure process. Working with various stakeholders: Communicating effectively with borrowers, internal departments (e.g., legal, credit), and potentially external parties. Utilizing relevant systems and tools: Employing accounting software and Microsoft Excel for data analysis, reporting, and process management. Meeting strict deadlines: Ensuring all closure activities are completed within established timelines.