Cluster Manager

Cluster Manager

Key Responsibilities

Operations Management

• Oversee daily operations of multiple QSR outlets within the cluster.
  
• Ensure adherence to SOPs, food safety, hygiene, and brand standards.
  
• Monitor inventory levels and ensure effective stock management.
  
• Conduct regular store visits and audits to ensure operational excellence.
  

People Management

• Lead, mentor, and motivate Restaurant Managers and staff.
  
• Ensure proper staffing levels, scheduling, and manpower planning.
  
• Conduct training sessions on operations, service quality, and customer handling.
  
• Drive employee engagement, discipline, and performance improvement initiatives.
  

Sales & Business Development

• Achieve monthly sales targets and profitability for each outlet.
  
• Implement local store marketing activities to grow footfall and revenue.
  
• Analyze sales reports and identify opportunities for business improvement.
  
• Track KPIs such as ATV, UPT, labor cost, and food cost.
  

Customer Experience

• Ensure consistent delivery of excellent customer service across all outlets.
  
• Address customer complaints and escalate issues when required.
  
• Ensure timely resolution of service gaps and feedback.
  

Compliance & Reporting

• Ensure compliance with statutory and company policies.
  
• Submit daily/weekly/monthly operational reports.
  
• Coordinate with HR, Supply Chain, Training & Finance teams for smooth operations.
  

Key Skills Required

• Strong leadership and team management
  
• QSR/restaurant operations expertise
  
• Analytical and decision-making skills
  
• Customer service orientation
  
• Ability to multitask and handle high-pressure situations
  
• Knowledge of food safety, audits, and compliance
  

Qualification

• Graduate / Diploma in Hotel Management or any relevant field
  
• Prior experience as Area Manager / Assistant Cluster Manager / Multi-store Manager in QSR preferred

  Role & responsibilities

Preferred candidate profile