CLM Supervisor

Job Description

About Citco: The Citco Banks offer our clients the ability to transact, place cash on deposit and access foreign exchange markets and loan facilities. Operating from multiple locations globally, we provide custody and depositary services and credit facilities, with our solutions fully integrated with our fund administration and corporate and trust offerings. About the Team & Business Line: Citco Bank provides fully integrated transaction, deposit, foreign exchange and credit facilities to our Fund Services and Governance Services clients. Operating in strategic global centers Citco Bank provides access to best-in-class process and technology. As a core member of our Compliance team you will work closely with internal stakeholders and cross-functional teams to minimize operational risks and ensure our clients experience seamless delivery across banking services. Your Role: You will conduct document outreach with clients. Review and validation of client set ups, due diligence levels and risk assessments Review document collection requests Support CLM (KYC) Specialists based on your expert knowledge Proactively co-manage the team s daily workflow and, in consultation with the AVP, ensure adherence to the policies and procedures as outlined Manage smaller operational work streams, including operational management of 4-6 staff members Communicate effectively with clients and internal stakeholders (e.g., Manager, Relationship Managers, etc.) and timely respond to (follow up on) emails or telephone requests Timely follow up on pending items to meet internal service level agreement (SLA) deadlines Timely report and escalate non-conformities to your Manager Participate in specific projects which may arise from time to time Participate in Citco s training program Have a good understanding of (and adhere to) Citco s policies, procedures and systems About You: You have a Bachelor s degree. At least 3 years of experience in KYC/AML and client due diligence reviews, preferable in the offshore sector or fund industry Assets: Experience with managing small groups of staff Good communication skills in English, both verbal and written Strong problem solving and analytical skills Good knowledge of Microsoft office applications (e.g., Excel, Word) Team player Ability to assimilate the requirements of the role quickly and eagerness to learn Knowledge of the alternative investment and financial industry is an advantage. Competencies Business and commercial acumen Quality and risk management Decision making Client relationship management Communication Developing working relationship Leadership Coaching and developing others Organization and resource management Drive for results Adaptability Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.