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Medi Assist
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Clinical Quality Agent at MediBuddy

Clinical Quality Agent at MediBuddy

Medi Assist

3 - 8 years

4 - 7 Lacs

bengaluru

Posted:9 hours ago| Platform:

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Skills Required

analytical skills quality lead excel quality check consulting hr lead hr policies doctor powerpoint ms office word

Work Mode

Work from Office

Job Type

Full Time

Job Description

Report and document Doctor or Patient behavioral issues
To ensure correct high quality QC scoring for every consult To send the correct QC feedback to each doctor via RM To report to relevant stakeholder if you notice doctor or a patient abuse To highlight doctors who do poor consults to Doctor Relation team and Clinical Quality Lead To highlight any prescription errors and/or gross clinical errors To ensure audit of all number of Audio/Video calls in a consult & read all chat for a particular consultation to come to conclusion on the QC score To report any serious cases to Medical Head & Clinical Quality Lead over mail (same day) (rape case, patient age 10, abortion, suicidal etc) To do live QCs as assigned, collaborating with other teams To conduct RCAs for escalations as they are requested Weekly and monthly data collation and analysis Allocation of work to the QC agents as per targets To attend the daily stand ups and monthly huddles To help give relevant feedback to tech and product stakeholders to improve consult experience

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Medi Assist

Hospitals and Health Care

Bengaluru Karnataka

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Clinical Quality Agent at MediBuddy