Clinic Incharge

Patient Coordination & Experience:

• First Point of Contact: Greet patients warmly, manage inquiries, and provide clear information about our services, appointments, and procedures.
• Appointment Management: Schedule, confirm, and reschedule patient appointments efficiently, managing the physiotherapist's calendars to optimize their time and patient flow.
• Patient Onboarding: Assist new patients with registration, medical history forms, and initial assessments, ensuring all necessary documentation is complete and accurate.
• Communication Hub: Act as the primary liaison between patients and physiotherapists, relaying essential information, addressing patient concerns, and facilitating clear communication.
• Feedback & Resolution: Proactively seek patient feedback and address any issues or complaints promptly and professionally, striving for positive resolutions.
• Clinic Environment: Ensure the clinic waiting areas and reception are tidy, comfortable, and welcoming for all patients.

Physiotherapist Support & Coordination:

• Schedule Optimization: Work closely with physiotherapists to manage their daily schedules, ensuring efficient patient flow and minimizing wait times.
• Resource Management: Ensure physiotherapists have access to necessary patient files, equipment, and administrative support for their sessions.
• Reporting: Assist physiotherapists with basic administrative tasks, such as generating reports or updating patient records as needed.
• Team Collaboration: Foster a collaborative and supportive environment for the physiotherapy team.

Operational & Administrative Duties:

• Record Keeping: Maintain accurate and confidential patient records, both digital and physical, adhering to all privacy regulations.
• Billing & Payments: Handle patient billing, process payments, and manage invoicing accurately.
• Inventory Management: Monitor and manage clinic supplies, ordering new stock as needed to ensure smooth operations.
• Facility Oversight: Ensure the clinic premises are well-maintained, clean, and comply with health and safety standards.
• Process Improvement: Identify opportunities to streamline clinic processes and enhance operational efficiency

Qualifications

• Bachelor of Ayurvedic Medicine and Surgery (BAMS) or Bachelor of Dental Surgery (BDS) degree is preferred.

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Work Location: In person