Work from Office
Full Time
> Greets VIP guests
> Able to work a flexible rota
> Greet VIP guests and conduct special check-in and check-out services for these guests
> Identify return guests and VIPs in advance
> Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest
> Respond appropriately to guest requests and complaints
> To ensure a proper use of the telephone etiquette as per St
> Escorts VIP guests to their allocated room and explain the facilities and room features
> Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs, SPG , long-stay guests, and the guests for the special program
> Have the Courtesy Call program with the standard by the required frequency
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