Client Support Executive

As a Client Support Executive at our company in Madurai, Tamil Nadu, your role is vital in maintaining strong client relationships and ensuring high levels of customer satisfaction. Your 2 years of experience in a non-IT environment have honed your excellent communication, problem-solving, and relationship-building skills. Key Responsibilities: - Customer Interaction: Be the primary point of contact for clients via phone, email, and chat, addressing inquiries and providing accurate information about products, services, or policies. - Issue Resolution: Handle customer complaints and concerns efficiently and empathetically, escalating complex issues to senior staff or relevant departments for timely and effective resolution. - Client Onboarding & Education: Assist new clients with setup, documentation, and orientation to ensure a smooth transition. - Record Management: Maintain detailed and accurate records of client interactions, transactions, and issue resolutions using the company's CRM or internal systems. - Proactive Engagement: Follow up with clients to ensure satisfaction with the service provided, fostering long-term loyalty and trust. - Team Collaboration: Collaborate with internal teams to provide a seamless customer experience and relay valuable client feedback for process improvement. - Process Adherence: Ensure all support activities adhere to defined SOPs, quality standards, and company policies. Qualifications Required: - Bachelor's Degree in any discipline. - Minimum 2 years of professional experience in a customer-facing role outside of the IT sector. - Excellent verbal and written communication skills in English, with strong proficiency in Tamil being mandatory for the Madurai location. Key Competencies and Skills: - Exceptional Communication: Clear, concise, and professional communication style with the ability to adjust tone based on customer sentiment. - Empathy and Patience: Genuine desire to understand and address client needs, demonstrating patience, especially with frustrated customers. - Problem-Solving: Strong analytical and critical thinking skills to identify root causes of issues and propose effective solutions. - Time Management & Organization: Proven ability to manage a high volume of inquiries, prioritize tasks, and maintain accurate documentation. - Adaptability: Quick learner about new products/services and adaptable to changes in processes or company policy. - Basic Technical Proficiency: Working knowledge of MS Office (Word, Excel) and familiarity with or willingness to learn CRM software (e.g., Zoho, Salesforce). This is a full-time, permanent position with benefits including Provident Fund. Your work location will be in person.,