Client Support Executive

Job Title: Client Support Executive

Location: Madurai, Tamil Nadu

Experience Required: Minimum 2 years in a Customer-Facing

We are seeking a highly motivated and customer-focused Client Support Executive to join our team in Madurai. This role is crucial for maintaining strong client relationships and ensuring high levels of customer satisfaction. The ideal candidate will have 2 years of proven experience in a non-IT environment where excellent communication, problem-solving, and relationship-building were key to success.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for clients via phone, email, and/or chat, addressing inquiries, and providing accurate information about products, services, or policies.
• Issue Resolution: Efficiently and empathetically handle customer complaints and concerns, escalating complex issues to senior staff or relevant departments (e.g., Sales, Operations, or Finance) and ensuring a timely, effective resolution.
• Client Onboarding & Education: Assist new clients with the initial setup, documentation, and orientation process, ensuring a smooth and successful transition.
• Record Management: Maintain detailed and accurate records of all client interactions, transactions, and issue resolutions using the company's Customer Relationship Management (CRM) or internal systems.
• Proactive Engagement: Follow up with clients to ensure their issue has been fully resolved and they are satisfied with the service provided, helping to build long-term loyalty and trust.
• Team Collaboration: Collaborate effectively with internal teams to provide a seamless customer experience and relay valuable client feedback to improve processes and offerings.
• Process Adherence: Ensure all support activities adhere to defined standard operating procedures (SOPs), quality standards, and company policies.

Qualifications and Skills

Essential Qualifications

• Bachelor's Degree in any discipline.
• Minimum 2 years of professional experience in a customer-facing role outside of the IT sector
• Excellent verbal and written communication skills in English and strong proficiency in Tamil is mandatory for the Madurai location.

Key Competencies and Skills

• Exceptional Communication: Clear, concise, and professional communication style, with the ability to adjust tone based on the customer's sentiment.
• Empathy and Patience: Genuine desire to understand and address client needs, demonstrating patience, especially when handling frustrated customers.
• Problem-Solving: Strong analytical and critical thinking skills to quickly identify the root cause of an issue and propose effective solutions.
• Time Management & Organization: Proven ability to manage a high volume of inquiries, prioritize tasks, and maintain accurate documentation.
• Adaptability: Ability to quickly learn about new products/services and adapt to changes in processes or company policy.
• Basic Technical Proficiency: Working knowledge of MS Office (Word, Excel) and familiarity with or willingness to learn CRM software (e.g., Zoho, Salesforce).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person