4 Proactive Engagement Jobs

As an Account Manager for Strategic Accounts at Perfios, your core responsibilities revolve around Account Management, sales strategy development, Adoption & Account ecosystem, customer relationship management, Problem management, and revenue growth. In terms of Account Development, you will be tasked with managing a large account for Perfios. This includes business development, pipeline build & management, relationship building & development, escalation management, internal collaboration, and stakeholder management. For Sales Strategy Development, you will be responsible for crafting a comprehensive sales strategy that aligns with the company's goals for the large account. This involves creating a robust account plan, defining sales pipeline build plan, planning to achieve sales targets, collections, and developing competitive and sustainable pricing propositions. In Adoption & Building a strong account ecosystem, you will work on building a strong account system through collaboration with Sales, Solutioning, Customer Success, Product professionals, or a strategic account team to drive revenue growth and stronger adoption of Perfios Tech. Customer Relationship Management is a crucial aspect where you will need to build and maintain strong client relationships through effective communication, customer support, and proactive engagement. Understanding client needs, providing solutions, and tailoring the Perfios pitch to align with client vision & strategy is essential. Driving Revenue Growth will be a key focus, where you will aim to increase sales volume, achieve Month on Month revenue growth, launch new engagements, improve pricing strategies, and identify new sales opportunities. Understanding sales metrics and leveraging them to measure and track performance is vital. The ideal candidate should possess a Bachelor's degree in Business (a Master's degree is a plus), along with 5-10 years of experience in Key account management & sales, particularly with Public Sector Banks in India. An understanding of Digital Lending Solutions and journeys would be beneficial. Proficiency in technology, exceptional communication skills, strong analytical abilities, experience with customer success tools and metrics, and a passion for delivering exceptional customer experiences are also required to excel in this role.,

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, and technical aptitude are essential. Your customer-centric mindset, team player attitude, and organizational skills will be key in delivering exceptional service and maximizing customer ROI. A bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are an enthusiastic problem-solver with a passion for building relationships and delivering exceptional service, we invite you to join our team and make a meaningful impact on our customers" success.,

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concerns, and feedback. Understanding customer needs and advocating for their interests within the company to shape product development based on feedback will be essential. Additionally, your role will involve proactively engaging with customers to ensure satisfaction, identifying opportunities for upselling or cross-selling, and resolving any issues efficiently in collaboration with the support team. Monitoring customer usage and performance metrics to provide insights for maximizing ROI, sharing product knowledge with customers, and collecting feedback to drive continuous improvement are also key aspects of the position. To be successful in this role, you should have at least 2 years of experience in customer success, account management, or a related field, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, technical aptitude, and a customer-centric mindset are essential. You should also be a team player with strong organizational and time-management skills. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are passionate about helping customers succeed and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.,

Accountable for all Operations under the span and ensure profitability. Maintain the cost of operations as per budget in the region. Promptly & effectively manage customer escalations along with the support team. Always ensure SOP Adherence across the regions. Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan. Proactively identify gaps in operations and support processes that impact operations and take preventive action. Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team across the regions. Develop, mentor and motivate the team spread across locations to achieve higher goals.