9 Proactive Engagement Jobs

As a Client Support Executive at our company in Madurai, Tamil Nadu, your role is vital in maintaining strong client relationships and ensuring high levels of customer satisfaction. Your 2 years of experience in a non-IT environment have honed your excellent communication, problem-solving, and relationship-building skills. Key Responsibilities: - Customer Interaction: Be the primary point of contact for clients via phone, email, and chat, addressing inquiries and providing accurate information about products, services, or policies. - Issue Resolution: Handle customer complaints and concerns efficiently and empathetically, escalating complex issues to senior staff or relevant departments for ...

As a Client Relationship Manager/Account Manager in US IT Recruitment, your role involves overseeing and nurturing relationships with key clients like Cognizant, Capgemini, and Wipro in the IT services domain. Your primary responsibility will be to ensure client satisfaction, retention, and growth through proactive engagement and solution-oriented support. Key Responsibilities: - Manage the end-to-end recruitment lifecycle, from requisition intake to candidate onboarding. - Serve as the primary point of contact for assigned client accounts, ensuring consistent communication and service excellence. - Tailor recruitment strategies based on understanding client hiring needs, workforce planning ...

Role Overview: As a Client Relationship Manager/ Account Manager in US IT Recruitment, your role will involve overseeing and nurturing relationships with key clients in the IT services domain, such as Cognizant, Capgemini, and Wipro. You will be the primary point of contact, ensuring client satisfaction, retention, and growth through proactive engagement and solution-oriented support. Key Responsibilities: - Manage the end-to-end recruitment lifecycle, from requisition intake to candidate onboarding. - Serve as the primary point of contact for assigned client accounts, ensuring consistent communication and service excellence. - Tailor recruitment strategies based on understanding client hiri...

As a Cybersecurity Customer Success Director at CloudSEK, you will lead a team of customer success managers to ensure clients achieve their desired outcomes and realize the full value of solutions and services. Your role involves strategic leadership, customer advocacy, and technical expertise to enhance customer engagement and retention in a competitive market. **Key Responsibilities:** - **Leadership and Strategy:** Develop and implement customer success strategies to drive engagement, satisfaction, and retention for products and services. - **Customer Onboarding:** Oversee the onboarding process to ensure effective integration and training on solutions. - **Relationship Management:** Fost...

Role Overview: As an Account Manager for Strategic Accounts at Perfios, your main responsibilities revolve around Account Management, sales strategy development, Adoption & Account ecosystem, customer relationship management, Problem management, and revenue growth. Key Responsibilities: - Account Development: - Manage One Large Account for Perfios by demonstrating strong business development skills, pipeline build & management, Relationship building & development, Escalation Management, Internal collaboration & Stakeholder management. - Sales Strategy Development: - Develop a comprehensive sales strategy aligning with the company's goals for a large account, including building a strong accou...

As an Account Manager for Strategic Accounts at Perfios, your core responsibilities revolve around Account Management, sales strategy development, Adoption & Account ecosystem, customer relationship management, Problem management, and revenue growth. In terms of Account Development, you will be tasked with managing a large account for Perfios. This includes business development, pipeline build & management, relationship building & development, escalation management, internal collaboration, and stakeholder management. For Sales Strategy Development, you will be responsible for crafting a comprehensive sales strategy that aligns with the company's goals for the large account. This involves cre...

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abil...

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concern...

Accountable for all Operations under the span and ensure profitability. Maintain the cost of operations as per budget in the region. Promptly & effectively manage customer escalations along with the support team. Always ensure SOP Adherence across the regions. Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan. Proactively identify gaps in operations and support processes that impact operations and take preventive action. Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team across the regions. Develop, mentor and motivate the team spread across locations to achieve higher goals.