Client Success & Technical Project Coordinator

Job Summary:

Client Success & Technical Project Coordinator

hybrid role

Key Responsibilities:

Client Communication & Success

• Serve as the main daily point of contact for several active clients.
• Acknowledge and respond to client requests within SLA (typically same-day).
• Provide clear updates, clarify needs, and manage expectations professionally.
• Prepare and send weekly status summaries for each active project.
• Schedule demos, review meetings, and internal planning calls.

Project Coordination & Ticket Management

• Convert client requests into structured tickets in our PM system (ClickUp/Jira/Azure DevOps).
• Categorize requests (bug, enhancement, feature, clarification) and collect missing details.
• Keep tickets organized, updated, and prioritized across multiple projects.
• Track progress from intake triage development QA client review.

Technical Triage & Requirements Clarification

• Review incoming requests for clarity, feasibility, and completeness.
• Translate client input into clear acceptance criteria and actionable tasks.
• Perform lightweight effort assessments (S/M/L) to support planning.
• Break larger requests into smaller stories and subtasks.
• Route work to appropriate developers and ensure no task sits idle.

Quality & Process Improvement

• Improve ticket templates, client intake forms, and communication workflows.
• Identify repeated issues and propose solutions.
• Maintain consistency in documentation, version control, and hand-offs.
• Help shape iNest Web delivery processes as we scale.

What You Bring

• 46+ years of experience in

  software project coordination

  ,

  client success

  ,

  technical support

  , or

  business analysis

  .
• Solid understanding of how web applications, APIs, databases, and integrations work (coding not required).
• Exceptional written and verbal communication.
• Strong organizational skills—comfortable managing many parallel requests.
• Experience with project/ticketing tools (Jira, Azure DevOps, Asana, etc.).
• Ability to think logically, break down problems, and anticipate edge cases.
• Calm, proactive, and solutions-oriented.

Bonus Skills

• Experience at a software agency or custom development firm
• QA background or light ability to test features
• Technical writing experience
• Familiarity with UI/UX or requirements gathering

Why Join iNest

• Work directly with founders, technical leads, and senior designers
• High-ownership role with significant influence on process and delivery
• Opportunity to grow into PM, Client Success Manager, or Delivery Lead
• Collaborative culture where your ideas directly impact clients and product outcomes
• Diverse range of projects (SaaS, workflow automation, nonprofit platforms, AI-driven apps)

Compensation

• Competitive salary based on experience
• Performance-based bonuses
• PTO + holidays
• Flexible hours (CST alignment preferred)
• Long-term growth opportunities within the company