Spanish-Speaking Technical Support Engineer (L2/L3)

Job Title

Location

Work Mode

Role Overview

Spanish-speaking Technical Support Engineers

Spanish and English

Key Responsibilities

• Provide

  L2/L3 technical support

  for production systems in a

  24 X 7 environment

  aligned to Chile time zone.
• Monitor and support

  batch jobs and data pipelines

  (e.g.,

  SQL Server Jobs, ETL Informatica PowerCenter, BigQuery

  ).
• Support and troubleshoot

  application components

  built on

  Node.js, React, .NET, Java microservices, IBM MQ

  , etc.
• Handle

  incidents, service requests, and problem tickets

  using tools like

  Jira, Confluence, ServiceNow

  or similar ITSM platforms.
• Perform

  root cause analysis (RCA)

  , provide permanent fixes, and contribute to problem management.
• Collaborate with cross-functional teams (onsite/offshore) to ensure issues are resolved within defined

  SLAs

  .
• Maintain and update

  runbooks, technical documentation, and knowledge base articles

  .
• Participate in

  release support, validations, and post-deployment checks

  .
• Proactively identify

  stability, performance, and reliability improvements

  in the production environment.

Required Skills & Experience

• 2 to 6 years

  of experience in

  application / production / technical support

  in a 24 x 7 environment.

• Spanish language proficiency

  (speaking, reading, and writing) able to communicate with Chile / LATAM stakeholders.
• Hands-on experience with

  support tools

  such as:

• Jira / Confluence

• ServiceNow

  or other ITSM ticketing tools
• Strong technical skills in at least

  23

  of the following areas (willingness to learn others is expected):

• SQL Server Jobs

  – job monitoring, debugging failures, performance checks

• ETL – Informatica PowerCenter

  – workflow/session monitoring & basic troubleshooting

• BigQuery

  – query analysis, monitoring, support

• Node.js / React

  – application support, log analysis, basic debugging

• .NET applications

  – support, IIS basics, log & error analysis

• Java microservices

  – REST APIs, log investigation, basic debugging

• IBM MQ

  – queue monitoring, message tracing, connectivity checks
• Good understanding of

  incident, problem, and change management

  processes.
• Strong

  analytical and troubleshooting skills

  , with ability to handle production issues under time pressure.
• Excellent

  communication skills

  in

  Spanish and English

  (verbal and written).

Preferred / Good to Have

• Experience working in the

  Retail / E-commerce domain

  .
• Prior experience supporting

  LATAM / global clients in different time zones

  .
• Familiarity with

  cloud environments

  (GCP/AWS/Azure) is an added advantage.
• Experience with

  job schedulers / monitoring tools

  (Control-M, Autosys, etc.) is a plus.

Work Conditions

• 24 x 7 support model

  with primary focus on

  Chile night hours (early morning India time)

  .
• Willingness to work in

  rotational shifts, weekends, and holidays

  as per project requirements.