Client Success Manager

As a Client Success Manager at Windowmaker Software Limited, you will play a vital role in managing customer projects and ensuring exceptional service delivery to our valued clients. With a focus on coordinating internal teams for project completion within specified timelines, your responsibility also includes providing technical support, training, and effective problem resolution to enhance customer satisfaction. Your key responsibilities will involve the management of customer projects from the Discovery phase through to completion, liaising with both clients and internal teams. You will be the point of contact for resolving escalated cases, ensuring prompt solutions, and documenting all activities to facilitate efficient service billing. Additionally, conducting customer trainings to familiarize them with Windowmaker software and providing regular reports to the management team will be essential aspects of your role. Furthermore, overseeing the Customer Support and Data team will be part of your duties. In your day-to-day tasks, effective communication with clients, resource allocation, productivity reporting, and scheduling service requests will be crucial. You will focus on process improvement, proactive customer support, regular training updates, technical assistance for sales, and generating efficiency reports. Identifying training needs, overseeing customer service operations, training new employees, and maintaining high levels of customer satisfaction through problem-solving resources will be key priorities. You will also research and implement innovative ways to enhance the overall customer experience and contribute valuable insights to strategic planning. To excel in this role, you should possess an IT background, excellent English communication skills, and a combination of analytical and technical mindset. Joining our team offers a range of benefits including health insurance, a 5-day work week, paid sick and casual leaves, annual leave entitlement, professional development opportunities, flexible working hours, performance-based bonuses, employee wellness programs, and a vibrant office culture with regular festivities and celebrations. This is a full-time position with a day shift schedule, and we are looking for candidates who can provide information on their Current CTC, Expected CTC, Notice Period, and Total Experience. The work location is in person, providing you with the opportunity to collaborate closely with our dynamic team.,