Client Success Manager

As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. You will oversee the coordination of internal teams to complete projects within a specified timeframe and ensure customer satisfaction. In addition, you will be responsible for providing technical support, training, and problem resolution for our customers. Your responsibilities will include managing customer projects, completing the Discovery phase, and coordinating with customers and internal teams. You will provide customer service by resolving escalated cases and ensuring timely solutions. It will be essential to log activities and ensure services are paid for. You will also plan and deliver trainings for customers to familiarize them with Windowmaker and provide regular reports to management. Additionally, you will oversee the Customer Support and Data team. Key tasks for you will involve communicating with clients, reducing turnaround time, and assigning work to resources. You will be responsible for preparing productivity reports, scheduling resources for service requests, improving processes, and providing effective support to customers. Ensuring regular customer training on latest releases, providing technical support to sales staff, helping with technical demos, developing reports to enhance efficiency and quality of deliverables, identifying training needs, scheduling sessions, overseeing operational duties of the customer service team, maintaining records or tickets of all interactions with customers, training new employees, maintaining customer satisfaction by providing problem-solving resources, researching and implementing new ways to improve the customer experience, and implementing best practices in customer service management. You will also contribute customer service information and recommendations to strategic plans and reviews. The ideal candidate for this position should have 12 to 17 years of experience in an IT background with excellent communication skills in English, and an analytical and technical mindset. Location: Vadodara,