Client Success Manager Digital Marketing

As a Client Success Manager in the digital marketing industry, your role involves acting as the primary liaison between the agency and clients to ensure seamless campaign execution, measurable outcomes, and long-term partnerships. You will be responsible for driving client satisfaction, retention, and growth by serving as the main point of contact for assigned clients and maintaining transparent communication. **Key Responsibilities:** - Understanding client business objectives and translating them into strategic marketing initiatives. - Overseeing project timelines, deliverables, and KPIs to ensure successful campaign execution. - Collaborating with internal teams (creative, performance, content, and SEO) to deliver high-quality campaigns. - Tracking, analyzing, and reporting on campaign performance to provide actionable insights and recommendations. - Identifying opportunities for upselling and cross-selling to maximize client value. - Managing escalations, resolving client concerns, and building trust-based relationships. - Driving client renewals and retention by consistently delivering ROI and measurable results. **Qualifications Required:** - Proven experience in client servicing, account management, or client success within a marketing or digital agency. - Strong knowledge of digital marketing channels such as SEO, SEM, social media, paid ads, and branding. - Excellent communication, presentation, and interpersonal skills. - Ability to manage multiple accounts and projects in a fast-paced environment. - Analytical mindset with hands-on experience in tools like Google Analytics, Ads Manager, and CRM platforms. - Strong problem-solving, negotiation, and relationship-building capabilities. You can also look forward to collaborating with leading brands across diverse industries, working in a creative, collaborative, and supportive environment, continuous learning, and career growth opportunities in the digital marketing space, as well as attractive performance-based incentives.,