Client Success Manager

About Us

We are a fast-growing startup revolutionizing the food and delivery space. Our platform empowers food businesses to scale efficiently by streamlining operations, delivery insights, and customer experience. We work with a wide range of food brands and are on a mission to become the backbone of delivery-first F&B businesses.

Role Overview

We’re looking for a Client Success Manager who can own the relationship with our partner brands, ensuring their success across platforms and internal processes. If you understand the food industry, enjoy working with data, and thrive on solving client challenges—you’ll feel right at home here.

Key Responsibilities

• Manage day-to-day communication with clients to build strong, trust-based relationships
• Track, analyze, and interpret performance metrics from delivery platforms and internal dashboards
• Convert raw data into actionable insights to improve operations and business outcomes
• Coordinate with internal teams (tech, ops, marketing) to deliver on client expectations
• Identify process gaps and recommend improvements to drive client success
• Prepare client reports and lead review calls to discuss performance and strategy

You’re a Great Fit If You:

• Have 1+ years of experience in client servicing, operations, or analytics
• Come from or have experience in the food/delivery industry (F&B brands, cloud kitchens, aggregators, etc.)
• Are comfortable with numbers, dashboards, and tools like Excel or Google Sheets
• Are a clear communicator with strong problem-solving skills
• Are detail-oriented, proactive, and thrive in a startup environment

Why Work With Us?

• Join a high-growth startup with a bold vision and strong early traction
• Work alongside passionate founders and a mission-driven team
• Own your work and make a real impact on client success
• An open, collaborative, and performance-driven culture

Job Type: Full-time

Pay: ₹604,459.83 - ₹1,034,063.64 per year

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person