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Arcesium
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Client Success Manager

Client Success Manager

Arcesium

10 - 15 years

35 - 40 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Usage data science Analytical Manager Technology Issue resolution Account management data privacy Operations Financial services Investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Overview

Position Summary

Arcesium seeks an experienced Client Success Manager to join our Client Success Service Solutions team (CS3) in our Client and Partner Development department. The Client Success Service Solutions (CS3) team is dedicated to building lasting partnerships that create value, foster trust, and ensure our clients maximize the full potential of our products and services to achieve the outcomes they desire. By executing against this mission, we intend to exceed our clients expectations and develop a community of advocates.

Responsibilities

Serve as a dedicated point of contact and strategic partner to clients focusing on understanding their business objectives and aligning Arcesium s solutions to meet those goals
Provide thought leadership to clients by sharing industry insights, regulatory updates, and best practices to empower them to stay ahead in a competitive landscape
Develop and maintain deep functional and technical knowledge of our operational and data platform to engage clients on shared outcomes to achieve success
Get clients acquainted with their products and a new operating model to build product adoption post implementation
Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief data officers, and Senior management of operations, through regular check-ins and ongoing communications
Critically review, identify, and communicate areas of improvement in our technical and operational processes focusing on opportunities which will drive long term client success while maintaining adequate controls
Primary point of contract for client issues, accountable for issue resolution in a timely manner, while applying product knowledge to address technical concerns ensuring acceptable resolution and resulting in de-escalation
Act as the voice of the client within Arcesium, collaborating with internal teams including Product, Solution Architects, and Account Management to advocate for client needs and achieve win-win outcomes.
Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions
Proactively monitor client success metrics ensuring a high level of client satisfaction, retention, and product adoptions
Participate in the onboarding process for new clients, enabling knowledge transfer to promote early success.

Qualifications

The ideal candidate will have 10+ years of experience in operations, technology, or client success at a hedge fund, investment manager, FinTech, financial services or technology organization.
Knowledge of software engineering or data science with experience working with BI, data lakes or other data tools.
Superior quantitative, analytical, and problem-solving skills, with a strong attention to detail.
Assertive self-starter with strong interpersonal, multi-tasking, and teamwork skills.
Strong communication skills and an understanding of the client/business relationship are required, as is a critical thinking mindset able to operate in an innovative, forward-thinking business environment.
A degree in economics, finance, business, math, science, or engineering is preferred.
Exposure to a wide spectrum of investment asset classes and market segments.

The expected annual base salary for this position is $210,000 - $255,000. Our compensation package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, benefits including medical and prescription drug coverage, and 401k contribution matching.

The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience and educational background.

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Client Success Manager