Client Success Executive

Title: Client Success Specialist

Location: Gurugram, Work from office

Working hours: US EST- Night Shift

Experience: 4-10 yrs within client success role, Excellent communication is must

Job Overview: We are looking for a Client Success Service Specialist to join our Client Happiness Team. This role plays a key part in ensuring our clients are happy, helping reduce client attrition, and improving the profitability of our products.

Key Responsibilities:

• Review client files (Placement, Retraction, and Payment) to ensure they are properly processed in the system.
• Monitor client communication to ensure reports and updates are sent on time, especially during the first 30 days after implementation.
• Keep the active client list updated and ensure reports are delivered on time, with special care to handle sensitive information (PII) correctly.
• Support audits by providing necessary email/SMS renders.
• Handle individual or bulk retractions as needed by the client.
• Update client configurations after the product is implemented.
• Assist the Client Success Manager with business reviews and prepare templates for client communication.

Skills and Requirements:

• Proficiency with Google Sheets and Jira.
• Willingness to learn new tools and systems, specifically the Retain Retool system.
• Strong written communication skills.

Interested individuals can apply here or share profile to [email protected]

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person

Application Deadline: 31/01/2025