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Lancetech Solutions
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Client Success Executive

Client Success Executive

Lancetech Solutions

4 - 9 years

|

8 - 12 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

pci retool client success communication skills client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title: Client Success Specialist

Location: Gurugram, Work from office

Working hours: US EST- Night Shift

client success

Job Overview:

Key Responsibilities:

Review client files (Placement, Retraction, and Payment) to ensure they are properly processed in the system.
Monitor client communication to ensure reports and updates are sent on time, especially during the first 30 days after implementation.
Keep the active client list updated and ensure reports are delivered on time, with special care to handle sensitive information (PII) correctly.
Support audits by providing necessary email/SMS renders.
Handle individual or bulk retractions as needed by the client.
Update client configurations after the product is implemented.
Assist the Client Success Manager with business reviews and prepare templates for client communication.

Skills and Requirements:

Proficiency with Google Sheets and Jira.
Willingness to learn new tools and systems, specifically the Retain Retool system.
Strong written communication skills.

Interested individuals can apply here or share profile to hr@lancetechsolutions.com

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