Client Success Delivery Sr. Associate

As a Client Success Delivery, Sr. Associate at our company, you will be responsible for the daily delivery and execution of assigned client accounts in a fast-paced environment. Your key responsibilities will include: - Managing all aspects of assigned technical and creative projects, such as project planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost - Demonstrating a deep understanding of our product and service offerings to support client objectives - Handling ongoing day-to-day client deliverables on assigned accounts - Executing client deliverables, orders, and management on assigned accounts - Working closely with cross-functional departments to set project expectations, priorities, and deadlines - Effectively communicating client requests, concerns, and feedback to internal teams - Updating and maintaining client training and knowledge documentation - Attending and participating in client calls, managing status reports, and providing meeting minutes - Identifying issues, reporting them, and overseeing resolution with manager support - Being available for a flexible work schedule to accommodate clients on advertising deadlines - Possessing a strong work ethic, self-motivation, and a team player mentality - Managing multiple projects in a fast-paced environment - Being thoroughly computer literate and able to learn new software and applications quickly - Available to work night shift (US time zone) Qualifications required for this role include: - Bachelor's degree or equivalent experience in marketing, advertising, or a related field - 2+ years of advertising, client management, or project management in a SAAS environment preferred - Previous print production and/or print fulfillment experience preferred - Excellent project management and communication skills - Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities - Strong interpersonal skills, ability to work with cross-functional teams If you are looking to join a dynamic team and take on exciting challenges in client account management, this role may be a perfect fit for you.,