Client Site Services Engineer

Client Site Services Engineer

Roles and Responsibilities

• Problem Resolution:

  Identify, diagnose, and resolve first-level problems for end-users regarding workstations, laptops, software, hardware, and network connectivity.

• Technical Support:

  Provide one-on-one problem resolution for

  PC

  client software and connectivity. You'll also diagnose and resolve network or local printer problems,

  PC

  hardware issues, and basic server, e-mail, and Internet access problems.

• Documentation:

  Ensure all client issues and resolutions are properly documented in the defined ticketing system.

• Hardware & Software Management:

  Set up and assist in configuring end-user

  PC

  desktop hardware, software, and peripherals. You will also perform minor desktop hardware repair and coordinate timely repairs with third-party vendors.

• Collaboration:

  Act as remote hands for engineering staff and assist Network Technicians in creating

  FAQs (Frequently Asked Questions)

  and knowledgebase articles.

Skills Required

• Experience:

• 3+ years

  of experience providing end-user support for

  PC

  desktop and application software.

• 3+ years

  of experience installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment.

• 3+ years

  of experience providing end-user support for the current suite of

  Microsoft applications

  .

• 2+ years

  of experience in providing support for an enterprise-level user base, preferably in the

  legal or financial services industries

  .

• Certifications:

• CompTIA A+ Certification

  or equivalent experience.

• CompTIA Net+ Certification

  or equivalent experience.