Client Servicing Manager - US Shift

Role Overview

We are looking for a Client Servicing Manager with strong communication skills and prior experience in a digital marketing agency. The candidate will work closely with US-based clients, ensuring excellent client relations, smooth campaign execution, and timely delivery of projects. This position requires working in US time zone from the office.

Key Responsibilities:

Client Relationship Management

· Serve as the primary point of contact for US-based clients, ensuring exceptional service and communication.

· Understand client goals, business needs, and marketing objectives to provide strategic recommendations.

· Conduct regular client calls, meetings, and performance reviews during US hours.

· Ensure high levels of client satisfaction and long-term relationship building.

Project Management & Execution

· Coordinate with internal teams (SEO, PPC, Social Media, Content, and Design) to ensure timely and accurate campaign execution.

· Manage project timelines, deliverables, and budgets, ensuring adherence to quality standards.

· Prepare and share weekly and monthly reports with clients, providing performance insights and next steps.

Digital Marketing Expertise

· Strong understanding of digital marketing services: SEO, Paid Media (Google Ads, Facebook Ads), Social Media Marketing, and Email Marketing.

· Ability to review campaign performance and suggest improvements for better ROI.

Collaboration & Account Growth

· Identify opportunities for upselling and cross-selling digital marketing services.

· Share market insights and competitor analysis with internal teams to improve strategies.

· Work closely with the sales team to drive revenue growth from existing accounts.

Work Schedule

· Location: Jaipur, Malviya Nagar

· Shift Timing: US Shift (typically 5:00 PM – 2:00 AM IST, Monday to Friday)

· Work Mode: Office-based

Required Skills & Qualifications

· Bachelor’s degree in Marketing, Business, or related field.

· 3–6 years of experience in Client Servicing or Account Management in a Digital Marketing Agency.

· Excellent verbal and written communication skills in English (mandatory).

· Strong understanding of digital marketing strategies, tools, and metrics.

· Proficiency in CRM tools, Google Workspace, and MS Office Suite.

· Strong organizational skills with the ability to manage multiple projects simultaneously.

Preferred Skills

· Experience working with US-based clients.

· Familiarity with marketing automation tools (HubSpot, Zoho, Marketo).

· Knowledge of project management tools (Asana, Trello, Monday.com).

Key Attributes

· Excellent interpersonal skills and client-first approach.

· Ability to work under pressure and meet strict deadlines.

· Proactive, detail-oriented, and solution-driven mindset.

Job Type: Full-time

Pay: ₹10,000.00 - ₹40,000.00 per month

Work Location: In person

Speak with the employer
+91 9116139991