Client Servicing Executive

Job Description

Job Title: Client Servicing Executive Department: Client Relations / Sales & Marketing Location: [Specify Location] Reports to: Client Servicing Manager / Business Head Role Overview: As a Client Servicing Executive in an interior designing company, your primary role is to act as a bridge between the client and the design/project team. You will be responsible for understanding client needs, maintaining relationships, managing expectations, and ensuring timely delivery of interior design services with complete client satisfaction. Key Responsibilities: Client Communication & Relationship Management Act as the first point of contact for all client interactions. Understand client requirements, preferences, and budget constraints. Provide regular updates to clients on project status and timelines. Schedule meetings, design presentations, and site visits. Project Coordination Coordinate with design, procurement, and site execution teams to ensure smooth project flow. Assist in preparing project briefs, timelines, and deliverables. Ensure feedback from clients is communicated and incorporated effectively. Documentation & Reporting Maintain detailed records of all client communications and project progress. Prepare status reports and feedback summaries. Support the billing/invoicing team by ensuring proper documentation is in place. Quality & Service Assurance Ensure high levels of client satisfaction through consistent follow-ups. Monitor service quality and resolve any issues or concerns raised by clients. Sales Support Assist business development team in converting leads into projects. Participate in client presentations and support the pitch process. Maintain CRM records and client databases. Key Skills & Competencies: Strong verbal and written communication skills Client-oriented approach with a pleasant demeanor Time management and multitasking ability Basic understanding of interior design terms and project lifecycles Problem-solving and conflict resolution skills Proficiency in MS Office, CRM software, and basic design tools (optional but preferred) Qualifications & Experience: Bachelor’s degree in Business Administration, Interior Design, Marketing, or related field 1–3 years of experience in client servicing, preferably in interior design, real estate, or architecture sector Knowledge of project timelines and vendor coordination is a plus Immediate joinee required Contact HR - Shamili at 7825821279 Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 7825821279 Expected Start Date: 16/06/2025