Client Servicing Executive

Senior Executive - Client Servicing

The Senior Executive - Client Servicing is a mid-level position in a digital marketing agency, responsible for managing and growing client relationships. The person will act as the Single Point of Contact (SPOC) for minimum 3 to 4 clients, handling their end-to-end servicing needs, from onboarding to execution and post-campaign analysis. This includes strategizing campaigns, ensuring smooth communication, managing client expectations, and delivering results.

Key Responsibilities:

• Client Handling & Strategy:
• Manage a minimum of 3 to 4 key client accounts independently.
• Develop and implement effective strategies to meet client objectives.
• Work closely with internal teams (creative, performance, design) to execute campaigns.
• End-to-End Client Servicing:
• Act as the SPOC for clients, managing all communication and deliverables.
• Ensure timely and successful delivery of solutions according to client needs and objectives.
• Provide regular updates and performance reviews to clients.
• Online Reputation Management (ORM):
• Monitor and manage client’s online presence.
• Respond to client feedback and address any issues proactively.
• Client Communication & Relationship Management:
• Build and maintain strong, long-lasting client relationships.
• Conduct regular meetings with clients to understand their needs and expectations.
• Provide strategic insights and recommendations to improve client performance.
• Performance & Upselling:
• Identify opportunities to upsell and cross-sell services.
• Ensure client satisfaction and retention through strategic recommendations.
• Collaborate with the performance marketing team to optimize campaign outcomes.
• Dynamic and Flexible Nature:
• Adapt to changing client needs and industry trends.
• Be available for flexible working hours to accommodate client requirements.

Key Skills and Requirements:

Experience: Min 3-4 years in client servicing, preferably in a digital marketing agency.
Strong communication and interpersonal skills.Confidence in handling clients and driving meetings.Ability to manage multiple clients and projects simultaneously.Experience in online reputation management (ORM).Strategic thinking and problem-solving skills.Understanding performance marketing is a plus.Must be dynamic, proactive, and adaptable.Immediate joiner preferred.

Send your CV at vighnesh@letsgetatomyc . com

Job Types: Full-time, Fresher

Pay: From ₹30,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid sick time

Work Location: In person