Client Services Support Specialist - Trainee

Job Title :

Company Name:

About The Client:

About The Job:

Job Description:
In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals.All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. Shift Timings: US Shifts (Night Shift)Work Mode: 100% Work from OfficeWork Days: Monday through Friday (Saturday and Sunday are weekly offs)Work Location: Manyata Tech Park, Nagavara, Bangalore

Essential Job Functions:

Your key responsibilities would be:
• Professionally manage inbound and outbound international customer calls.• Ensure compliance with company policies and procedures during all customer interactions.• Execute assigned tasks in line with the latest work instructions and process updates.• Troubleshoot and resolve customer issues effectively and efficiently.• Achieve daily productivity and quality targets consistently.• Accurately document all customer interactions in the designated platform.• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.• Ensure compliance with data integrity guidelines and the companys information security policies.

Qualifications:

Key Skill Requirements:

• Excellent verbal and written communication skills* 
  • Strong comprehension and understanding skills• Freshers and Experienced Candidates (Min. 1 to Max. 2.5 years of international voice experience)• Proficient in typing and comfortable with keyboard navigation*Communication Requirement: CEFR Grade B2 level (Mandatory)Education Criteria: PUC / 10+3 Diploma / Any Graduate

How to Apply:

Equal Opportunity Employer:

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